Privacy Policy

Last updated: 9 October 2026

Tengri Global Group Ltd operates Tengri AI Chat. We process account details, assistant configuration, website-chat messages, lead details voluntarily provided by visitors, usage records and essential session data to provide and secure the service.

How information is used

• Operate accounts, AI assistants and embedded chat widgets.
• Deliver replies, conversation history, lead capture and analytics.
• Prevent abuse, maintain security and provide customer support.
• Administer trials, plans and service enquiries.

Data control

Customers are responsible for the information they add to their assistant and for providing appropriate notices on websites where the widget is installed. Do not submit unnecessary sensitive information through chat.

Optional WhatsApp lead alerts

If a customer explicitly enables this optional feature, Tengri may process the verified destination number, lead temperature, visitor name and contact details, website, assistant name and a short enquiry summary to prepare an alert through WhatsApp. The destination number must be verified by sending a consent message. Recipients can reply STOP at any time; this disconnects the number and cancels pending alerts. Optional alerts are available on active paid plans after verification and activation. Trial accounts can activate a separate one-day alert trial. Delivery remains subject to service availability and your notification settings.

Website visitors must be told when their enquiry details may be sent to the business through a third-party messaging service. Customers must not use this feature for unrelated marketing or add a number without the number holder's permission.

AI calls, recordings and transcripts

When a customer enables AI calling, we process the recipient's phone number, name, call purpose, campaign settings and relevant website-chat context. The selected website's business knowledge and any additional call training help the voice assistant answer the enquiry. Necessary calling, voice and AI providers receive the data needed to connect and conduct the call.

Connected calls may be recorded and transcribed. Call history can include the audio recording, transcript, summary, duration, outcome, next steps and credit charges. Authorized account users can review available recordings and transcripts for customer follow-up. Calling providers may also hold recordings and call reports separately.

Customers must provide appropriate notices and obtain the permission needed for calling and recording. A recipient who asks not to receive further calls is blocked on that customer's account. Remove a block only when the recipient has renewed permission to receive calls.

Website-chat retention settings do not automatically delete call history or provider-held recordings. For access or deletion requests involving call data, contact us using the details below and identify the relevant account and call. Provider-held copies require separate handling from website-chat records.

Service providers and retention

We use necessary hosting and AI service providers to deliver the platform. Customers can choose a 90-day, 180-day, 365-day or two-year conversation-retention period in account settings. Expired chat records are removed during routine account maintenance. Billing, security and audit records may be kept separately where reasonably required for legal obligations, fraud prevention and disputes.

International processing and security

Service providers may process data outside the United Kingdom. We use appropriate contractual and technical safeguards, access controls, encrypted transport and restricted administrative sessions. No online system can be guaranteed completely secure.

Your UK data rights

Depending on the circumstances, you may ask to access, correct, erase, restrict or export personal data, or object to certain uses. You may also complain to the UK Information Commissioner’s Office.

Your requests

For access, correction or deletion requests, email contact@tengriglobalgroup.com, or call +44 7366 169008 +44 20 4652 1599 (Calls only).

Company

Tengri Global Group Ltd, company number 17414262, 128 City Road, London, United Kingdom, EC1V 2NX.

Changes

We may update this policy as the service develops. Material changes will be shown on this page with a revised update date.