Terms of Service

Last updated: 9 October 2026

These terms apply to Tengri AI Chat, operated by Tengri Global Group Ltd. By registering or installing a widget, you agree to use the service lawfully and provide accurate account information.

Service

Tengri AI Chat provides configurable website chat, AI-assisted replies, conversation records, lead capture, optional AI calling and related controls. AI output can be incomplete or incorrect and must not be treated as legal, financial, medical or other regulated professional advice.

Acceptable use

You must not use the service for unlawful content, fraud, harassment, malware, unauthorised data collection, prompt extraction, service interference or attempts to bypass plan limits, access controls or Tengri branding requirements.

Plans and billing

Trials and paid-plan features are subject to the limits displayed when ordered. Starter, Growth and Premium monthly purchases provide 30 days of service; yearly purchases provide 365 days paid upfront. Neither renews automatically. Successful payment activates the purchased plan. Same-plan renewals extend the existing term; upgrades start immediately. Renewal opens seven days before monthly expiry or 30 days before yearly expiry. Lower plans can be selected after the current plan expires. Custom services, enterprise capacity and integrations require written confirmation.

The free trial includes one website and 200 AI replies over 14 days. Starter includes one website and 2,000 AI replies, Growth includes five websites and 5,000 replies, and Premium includes up to 20 websites and 20,000 replies per 30-day usage period, shared across the account. Annual plans also reset usage every 30 days during the active term. Unused replies do not roll over. AI replies pause at the limit until the next eligible reset or an upgrade. Visitor messages are not charged. Self-service reply top-ups are not available.

AI calling and call credits

AI Calls access is included with active annual paid plans. Monthly plans, including Premium Monthly, do not include AI Calls. Calling credits are purchased separately from the subscription and AI reply allowance. Calls require sufficient credits and contact permission. The calling workspace shows the destination rate and maximum reserved amount before an individual call is confirmed. Charges use started minutes at the displayed rate; unused reserved credit is returned after the final call report is settled.

Calls use the selected website's business knowledge, recent chat context where applicable, and additional calling instructions. Scheduling and automatic follow-up depend on calling-provider and platform availability. A saved request or scheduled time does not guarantee that the recipient will receive or answer a call. Where Call History offers cancellation of a waiting call, it applies before submission starts. Cancellation remains pending until the reserved credit is settled; it does not stop a call already submitted to the provider.

Available call recordings, transcripts and summaries can be reviewed in the account. Recording and transcript availability depends on the provider's final report. Customers are responsible for appropriate calling and recording notices and permissions, and must honour contact opt-outs. Website-chat retention settings do not automatically remove call history or provider-held recordings; the Privacy Policy describes how to request help with call-data access or deletion.

Cancellations and refunds

Contact us promptly if a payment was made in error or the service was not supplied. Refund eligibility depends on applicable law, when digital service delivery began and the circumstances of the order. Nothing in these terms limits mandatory consumer rights.

Suspension and termination

We may restrict access to protect customers, the platform or third parties, or in response to non-payment or prohibited use. Customers may stop using the service and request account closure; records may be retained where lawfully required.

Customer responsibility

You are responsible for your website notice, uploaded business knowledge, authorised use of visitor information and the accuracy of information supplied to the assistant. You may train an assistant only from websites and material that you own or are authorised to use.

WhatsApp lead alerts

Optional WhatsApp alerts may be used only for a destination number owned or controlled by you and only after the number holder sends the prepared consent message. You must provide appropriate notice to website visitors, use enquiry data only for the requested follow-up, honour STOP and other opt-outs immediately, and never use the feature for unsolicited or unrelated marketing.

Tengri may pause verification, alert delivery or the entire feature when required by WhatsApp or Meta rules, applicable law, security or platform review. An approved template may be used only for its approved purpose. Access to a paid plan does not override these rules.

Availability and liability

We work to maintain reliable service but do not guarantee uninterrupted availability or any commercial outcome. Liability is limited to the extent permitted by applicable law.

Contact

contact@tengriglobalgroup.com · +44 7366 169008 +44 20 4652 1599 (Calls only) · Tengri Global Group Ltd, company number 17414262, 128 City Road, London, United Kingdom, EC1V 2NX.